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  • F.A.QF.A.Q

Warning! Our proxies are forbidden to be used for spam delivery, cheating, breaking, insult of people and other illegal actions in the Internet!

Frequently Asked Questions

Payment methods

Or instant purchase:

You can make your payments using VISA, MasterCard, BITCOIN, LITECOIN or WebMoney Transfer.

Attention! Payment methods are subject to change. See the available payment methods when you go to the payment page.
To select a payment method, click on the drop-down menus.

Pay Bitcoin. Litecoin

However, we recommend you to use a universal payment system
WebMoney Transfer that charges small fees for the payment transactions.
The wmtransfer.com system works for 17 years and is very popular in many countries.
There is no need to install a special softwareyou can do all the payments using your wmtransfer.com user account after you sign up.

If you are not a user of wmtrnsfer.com system, the signup procedure will take no more than 15-25 minutes.
After you signed up, you can automatically create the wallets in the currency you want, unlessthe payment system already created them for you.

How do you buy proxies.

We accept the currency such as DOLLARS, EURO, RUB, and UAN.
You can use an instant purchase service. You will immediately get a proxy access after you make the payment.

First, you need to select the proxy and click on the number of days and the price you choose on the home page.
Next, you will be automatically redirected to a twenty-four-seven online store.

Finally, you select the preferred currency and payment method in the store.
Remember to provide your real email address, as you will receive on it an additional product information after the purchase. In the case of loss, you will always recover it by logging in at www.oplata.info
You will get in the online store after you make the payment. Please, do not close the window, as the login/password and a link to the user account will be there as well.

If you closed the window, just go to your email and follow the link that will getyou back to the store.
If you do not find the letter in there, please check the spam folder, and if it is not there as well, just wait another 5-10 minutes.
If you still does not receive the letter, you need to log in again at www.oplata.info and make another request, providing your real email address, which you have given while making the payment.

Money back guarantee,(Do-It-Yourself) if you are not satisfied with the proxy!

You can get the money back into your account at the store within 24 hours after your purchase,
if for some reason you are not satisfied with the proxy.
The money back option, (Do-It-Yourself) is available on the trading platform for all our proxy packages!
You do not even need to contact us, you will process a refund by yourself at the store.

How do you get the money back by yourself?
- Go to your personal account of the store at www.oplata.info
- There you will find your purchased products.
- Find the money back button or link.
The money will be returned automatically to your account.
After the refund, yourpurchased account is blocked and deleted.

P.S.
Whereas, you do not need to go through different packages, buy all
of themand then return them back. Keep in mind, if we notice that someone abuses
our returns policy we may block an access to all our products.
Usually, it takes about 2-3 hours to figure out ifour proxiesfit or not.

We also may block all further purchases after the first return, for example,
if we see that a user purposely keeps and uses the proxy, and then he or she
returns it just one hour before the end of the trial period.

Can I test your proxy?

You can get the money back within 24 hours after your purchase,
if for some reason you are not satisfied with the proxy.
This is enough time to test the proxy performance.

At the same time,you do not even need to contact us you will
process a refund into your account by yourself.
How to get your money back, please see here:
(100% money back guarantee, (Do-It-Yourself) if you are not satisfied with the proxy!)

P.S.
Whereas, you do not need to go through different packages, buy all of them and
then return them back. Keep in mind, if we notice that someone abuses our returns
policy we may block an access to all our products.
We also may block all further purchases after the first return of the product.
We trust our customers and look forward to your respect!

Will the IP be different if I buy the same proxy package?

1. When you buy the same package such as (5.500 IP), (EUR 1000 IP), (US 1000 IP), (RU 1000 IP),
the difference between them can range from 80% to 95%, but it relates to 3 packages only.
The following purchases of the same packages such as (5.500IP) and (1000 IP)
will have the difference from 5% to 7%.
Namely, the IP addresses will be randomly assigned to every account from the database that we have.

2. When you buy the smaller packages such as (70IP, 45 IP, 52 IP, and 5 IP),
the difference between them may be from 80% to 95%.
(However,the following purchases of these packages may have duplicate IP addresses!).
In fact, our database has about 17-18.000 IP addresses.

We cannot replace any IP addresses in the package. We can dump all the IP addresses
on the request only, but there is still a chance that the same IP addresses will appear over there.

We dump the entire proxy package if all else fails and we do not do it all the time!
After 8 days of work, you can replace the IP addresses partially by yourselfin your personal account.

If you are not satisfied with our terms and conditions, you can get the money back into your account
at the store within 24 hours after your purchase.

I bought the US and Europe, but when checking shows Russia, why?

A large number of sites use outdated GEO databases. Because of this, the wrong definition of a geo-location in the country occurs.
New GEO-bases and their updating cost from $ 450 to $ 750 per year and it is clear that few will give their money.
You can check for free which country the IP address belongs to on the sites who have been building GEO databases for many years, for example here:
https://www.ip2location.com

Do you offer some discounts to regular customers.

We offer permanent discounts to some packages.
You can see them next to the basic price on the "Prolong" button.
If the renewal price is less than the basic price then you can renew your account at a discount, rather than buy a new one.
Mandatory renewal terms! Your account must not be expired, as you can activate your renewal code only through the control panel. Therefore, you always have to monitor your account status and renew it in time.

How do you renew the account.

NOTICE!
You may renew your account if it is still valid using the "CONTROL PANEL".
If your account has expired, you cannot accessthe "Activation Panel"and activate your renewal code!
You can buy the renewal code only for the package or IP it belongs.

You need to select your proxy package and click on "Renew"button on the home page.
Next, you will get to the page with a notification message and if your account is valid, you may click on the "Continue with Renewal Code Purchase" button.Then you select your proxy package on thenext page.
After you make payment in the online store, you will get only a code consisting of a set of characters.

In order to activation this code, you need to access the "Activation Panel" and click on the "Renew Account Now" button, then copy your code in the box and click on the "Activate".
Once you activated it, you will see changes in time and in the number of remaining days.

How do you buy for a longer period.

Once you bought the account, you may buy a few renewal codes, for example, 2 codes for 30 days and activate them, so you will increase the time by another 60 days.

How often do you update a proxy list.

Our proxiesare static and they almost never change.
However,you can update the list by yourself for about 50-75�ter 8 days of use in the Control Panel.
An exception is the automatic updatethat is doneby the admin if any proxies stopped working, we will replace them.
You can disable the automatic update of the proxy lists that is done by the admin, but if we would replace some IP addresses then you will not see those new changes.

You can enable or disable the automatic update in the Control Panel.
If you enabled the automatic update and you noticed that some of the proxies stopped working, it is possible there was a replacement of IP addresses. Therefore, you need to get in the "Control Panel" and download the new proxy list.

What do I do if my proxies stopped working.

1. This may happen, for example, if youwere disconnected from the Internet and you have a dynamic IP address.
All our proxy packages are bound to the IP address of your provider.
We have done that purposely, so 5-10 people cannot use one account at a time.
(If you are a buyer of our proxy and the IP of your provider is the dynamic,
so it constantly changes when it is disconnected from the Internet),
please contact our technical support. We can help you quickly to solve the problem of dynamic IP).
OR:
Go to the personal account and click Statistics and Control tab.
If your IP got the red color, it means you need to rebind it tothe new IP address.
To do this, you need to copy the IP that is highlighted in the red (this is your new IP) and click Edit.
Next, you have to paste the IP into the window that opens and click OK.
After 1-2 minutes, everything will start working.

2. If your IP has not been changed, you need to check the proxylist it usually
changes automatically after 8 days of work.
An automatic update can replace about 20%-35% IP addresses.
The automatic updatecan be disabled, but then if we change some dummy IP addresses,
you will not see any changes. You will need to go to the Control Panel and change the list by yourself.
We rarely change the IP addresses.

Can you split the package or customize it for me.

We offer only the proxy packages that are on the website.
We do not customize and split any packages, it is physically impossible.
You need to follow up the changes, perhaps there will be the new proxy packages in the future.

I need a different format of Login/Password for my program.

If you need a different format of Login/Password for your program, then you can find in the "Control Panel" a kit of tools for various formats and their unloading.
Here are available tags: {ip}, {port}. Example, {ip}:{port}@name:pass.
We foresaw that, so you can create any format of Login/Password for any program.

API (it is for a remote access to the proxylist)

If you need the access to a proxy list without downloading to your computer, you can use the remote access through the API. To do this, you should go to "Control Panel" and click on "API for a remote access to the list of available proxies". It is active and it will open after you click on it.
Next, you select the option you need and change your "Login" and "Password" and you can work through a remote access to the list of proxies.

If you didn't find necessary question and the answer for yourself in the section FAQ, use a feedback form and ask the question interesting to you. We will try to answer you as soon as possible.

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